Frequently Asked Questions (FAQ)

Should I contact support or just leave an App Store review?


We greatly prefer you contact us first if you're experiencing an issue.  Often there is a settings change or simple work-around to resolve the problem.  If not, we would love to fix it, but it's very hard with just the information in a review and no way to get further details.  So, please contact us if you have an issue, and give us a chance to help you, either right away or in the next version.  We don't bite, really!  :-)

What if the keyboard doesn't appear?


This is a long-standing bug in iOS affecting all third-party keyboards.  If the keyboard does not appear, you can usually get it back by switching to another app and opening the keyboard there, then coming back.  If this doesn't work you can try closing the app (double-press home button, then swipe the app up), and reopening it.

Note: in rare cases, the keyboard will not even show up in the options when you cycle through pressing the globe key.  Usually this only affects certain apps, such as Mail or Safari.  Sometimes this problem will go away by itself after a little while, but if it doesn't, reboot your device by holding down the home and power buttons.  It may be necessary to remove and re-add the keyboard in Settings.  This is usually a one-time issue on first installation.


Why are the O, P, K, L keys a different color?

In the English layouts on iPhone, you might notice the o, p, k, and l keys are a slightly darker color than the other letters. This is because, despite our best efforts, we still needed to put some common punctuation symbols "behind" these keys when Opt (⌥) is pressed. We've given these keys a color halfway between letters and regular punctuation keys to indicate this, since the opted symbols are not shown in the key labels themselves.

My device only goes to iOS 9, can I still get PadKeys?


We supported back to iOS 8.2 through all of our 1.x and 2.x versions.  These are still on the App Store, but you can only download them to an older device if you already own the App.  If you purchase the current version on a more recent device, then you can download them from the same App Store account elsewhere.


Why isn't my language supported?


We aim to provide an excellent user experience in all languages we support.  This means obtaining high quality word frequency dictionary sources, designing and optimizing the layout, and setting up any needed special rules.  We've actually removed support for languages before when user reviews tell us we're not doing a good enough job.  All of that said, feel free to drop us a line if you'd like us to add a language, and we'll consider it!


Why doesn't PadKeys use the system settings?


Unfortunately, Apple does not make the system keyboard settings accessible to third-party keyboards.  We are forced to duplicate the same settings inside our app.  Access them by holding down the Globe key while in PadKeys, then sliding up to the Gear without lifting your finger, and releasing.  We also have a video.

Why don't you add X or Y or Z?


Great question!  Please ask it in our Support forum ("Give Feedback" link at right on web site, or from menu inside app) so that the idea can be refined through discussion.


Feedback and Knowledge Base